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Terms and Conditions

Delivery timescales:

4-5 Working Days - Most Products

Foil Products - 12 Working Days
Folders - 5-7 Working Days
Embossed products - 7-10 Working Days

These times come into action from Artwork approval.

We do offer 24hr turnaround and quicker turnaround on all products, please call us on 01625 530530 to see if we can help you meet a tight deadline.

Prices and turnaround are based on print-ready artwork under Our Services - Design and Artwork page. Artwork should be supplied in accordance with our technical guide. Failure to adhere to our technical specifications may delay your order. Chargeable graphic design services are available. Turnaround from receipt of artwork to dispatch. Prices advertised are for saver service, single-sided products, and rounded to the nearest pound for illustrative purposes.

All items sent via 4-5-day courier service* 24hr delivery is available ordering before 10 am on selected items, please call 01625 530530. Prices advertised include delivery to UK mainland* but exclude VAT. We reserve the right to alter prices without prior notice.

These general terms and conditions should be read in conjunction with our Standard Terms and Conditions and our specific Guaranteed Despatch Terms and Conditions
1.) Wheatsheaf Print is the trading name of Allenco Ltd. Goods mean the articles or things described in the Contract between Wheatsheaf Print and the Purchaser.

2.) These conditions shall be deemed to be incorporated in all Contracts of Wheatsheaf Print to sell goods and in the case of any inconsistency with any order or form of contract sent by the Purchaser to Wheatsheaf Print whatever may be their respective dates the provision of these Conditions shall prevail unless expressly varied in writing and signed by a director on behalf of Wheatsheaf Print.

3.) Notwithstanding that Wheatsheaf Print may have given a detailed quotation no order shall be binding on Wheatsheaf Print unless and until it has been accepted in writing by Wheatsheaf Print.

4.) Any times or dates given for completion or delivery of goods shall be binding on Wheatsheaf Print, insofar as Wheatsheaf Print undertake to carry out additional work for the Purchaser to double the value of the print element of any goods not supplied on time. Such liability shall not extend to delays beyond the control of Wheatsheaf Print including, without prejudice to the generality of the foregoing defects in files or omissions of information, delays in approval of proofs, the non-performance of carriers, slow drying of paper and card stock, exceptional weather events and other force majeure.

5.) By their nature goods do not have a redeemable value and no refunds or credits for goods correctly supplied will be entertained.

a) All goods shall be paid for at the time of the order.
b) No goods shall be despatched, or collection allowed until paid for in full.
c) All prices are exclusive of Value Added Tax, and this will be charged at the appropriate rate.

a) Any shortcomings or defects in goods supplied must be notified to Wheatsheaf Print within 3 days of delivery. Such goods must be returned to Wheatsheaf Print for inspection.
b) Nothing herein shall impose any liability upon Wheatsheaf Print in respect of any defect in the goods arising out of the acts, omissions, negligence, or default of the Purchaser, its servants or agents including without prejudice to the generality of the foregoing, handling and storage of the good, errors in the original files.
c) Nothing herein shall have the effect of excluding or restricting the liability of Wheatsheaf Print.
i.) For death or personal injury resulting from its negligence insofar as the same is prohibited by U.K. statute, or
ii.) Under sections 12,13,14 and 15 of the Sale of Goods Act 1979 to a Purchaser who is dealing with a customer (as defined by section 12 of the Unfair Contract Terms Act 1977).

8.) Wheatsheaf Print shall not be liable for any costs, claims or damage arising out of any act of tort or omission or breach of contract or statutory duty calculated by reference to profits, income production or accruals or loss of such profits, income production or accruals or by reference to the accrual of such, claim, damages, or expenses on a time basis.

9.) The liability of Wheatsheaf Print to the Purchaser for any loss or damage of whatsoever nature and howsoever caused shall be limited to and in no circumstances exceed the price of the goods.

10.) Wheatsheaf Print work hard to ensure the printing we supply is perfect. In the unlikely event of work being unacceptable due to a shortcoming at Wheatsheaf Print then we will urgently reprint or otherwise make the job good. Wheatsheaf Print will not reprint & credit the same job.

11.) If the Purchaser shall be in breach of any of their obligations under the Contract Wheatsheaf Print may (without prejudice to Wheatsheaf Print rights subsequently to determine the contract for the same cause (should it so decide) suspend further deliveries of goods without notice until any defaults by the Purchaser are remedied.

12.) No statement, description, information, warranty, or recommendation contained in any catalogue, price list, advertisement, or communication or made verbally by any of the agents or employees of Wheatsheaf Print shall be construed to enlarge, vary, or override in any way these conditions.

13.) Any concessions made or latitude allowed by Wheatsheaf Print to the Purchaser shall not affect the strict rights of Wheatsheaf Print under the contract. If in any case any of these conditions shall be held to be invalid or shall not apply to the Contract the other conditions shall continue in full force and effect.

14.) Upon sight of artwork and at its sole discretion Wheatsheaf Print reserve the right to decline to print any item it deems to be inappropriate. Any payments made for work rejected by reason of this clause will be refunded in full.

15.) In accordance with the Wheatsheaf Print stated "Green Policy" jobs will always be printed with minimal overs. On occasions, this may lead to a shortfall. Any such shortfall up to 10% will be remedied by a pro-rata credit against future orders rather than making up the deficit.

16.) The Contract shall in all respects be governed by English law and shall be deemed to have been made in England and the Purchaser and Wheatsheaf Print agree to submit to nonexclusive jurisdiction of the English courts. Any print promotion offered by Wheatsheaf Print applies to our standard product range only and not to bespoke product requests or orders.

17.) Wheatsheaf Print cannot take responsibility for damaged goods or short deliveries on consignments (missing boxes) which have been accepted and signed for as being complete or in good condition on delivery.